No call center, No scripts.
Our office hours are 09:00 to 17:00 weekdays. Any call not answered within 30 seconds is routed to voice mail, as are calls received outside of working hours.
Any voice mail left for us is forwarded to whomever is on duty 24/7/365. It is quite possible that you could get a reponse to a request for information within hours even on a weekend.
We have a number of specialist systems (including monitoring) running from 3 other locations world wide.
Read our guides
If you contact us outside of working hours there is every chance you will receive a response from whomever is on duty.